Messaging That Connects

Helping Your Business Reach Customers

B2B Copywriting – We Get It Right the First Time

You might be here because nobody at your business has the time or specialist skills to write quality content for your website, blog, social media channels, case studies, digital marketing campaigns, and print communications.

Interested in launching a dimensional mail campaign? Ask us how

Or maybe one of our customers told you to check us out. Whatever the reason, we’re glad you’re here.

Sprocket Communications is a copywriting agency that helps businesses connect with customers in a professional and cost-effective way.  Just as a sprocket engages links of a chain – we’ll help you engage your market with attention-grabbing words.

B2B companies (technology, professional services and others) come to us for help with all kinds of sales and marketing content. We also write for creative agencies – it helps them round out service offerings to their clients.

We’ve been doing this long enough (since 1998) to know that an old-fashioned work ethic means a lot. That means we’re responsive. We answer phone calls and emails. We love getting to know our customers. And we’re fun to work with!

Beyond writing – we have close ties with creative types like web developers, graphic designers, lead generation telephone professionals and branding experts. And like us, they’re really, really good at what they do.

Have a project you want to talk about? Send us an email or give us a ring at 905-235-3124. We really do answer phone calls and emails – see for yourself!



Heather was referred to us from a partner to write copy for several of Sitecore’s email marketing campaigns and related collateral. We’ve found her to be quick, creative, and capable of completing projects with a minimal amount of direction. Her thoroughness, professionalism and deep understanding of what it takes to create compelling messaging helps us hit launch targets for various campaigns.
David Dupert Senior Marketing Programs Manager, Sitecore
Heather at Sprocket Communications is tremendously gifted when it comes to creating sharp, clear, compelling messages. She has focused, clarified and strengthened our website. I am grateful to be working with her.
Kathleen Redmond PCC, Centre for Character Leadership


I hired Heather to head up an Intranet Redesign Initiative at our organization. Having worked with her in the past, I knew I could rely on her professionalism, responsiveness, great organizational skills, and attention to detail. Heather collaborated with other resources – both at Rogers and external partners – to deliver a state-of-the-art resource site for our Service Delivery employees.
Lisa Johnstone Manager, Rogers Training & Development for National Service Delivery (Intranet Redesign Initiative)
As a Business Partner in the Microsoft Dynamics CRM space, my organization has grown exponentially over the past couple of years. Heather has helped me market that growth with a number of initiatives. She develops communications that are meaningful to customers, and has a strong understanding of how to link marketing efforts to sales goals.
Steven Bowles President, Pelagic Solutions Inc.


When I was in need of a copywriter, Heather was referred to me by a colleague. I’m so glad I found her! From the start, I was impressed with Heather’s professionalism, attention to detail and her ability to adapt to changing requirements. She is a clear, concise writer who knows how to match writing style to target audience and media type. Hire Heather for your copy writing project and you’ll be happy you did.
Kathleen Marshall MPG Inc.
Sprocket Communications has been an incredible resource for Routes, our non-profit organization. Heather was deeply involved in our re-branding exercise, during which she developed website, tagline, elevator pitch and promotional material content. We’re thrilled with our new brand and the image it portrays to our clients, volunteers, funders and donors. Heather and her team continue to provide us with expert content development advice and services.
Cathy Wilkinson Executive Director, Routes Connecting Communities Inc.


Our Team

Let’s get acquainted…

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Heather Gramlow

Chief Sprocket & Writer
I’m Heather

Quality over quantity. Simple over complex. Less is more. Those are the principles I follow when developing marketing content for clients. And they seem to really like that. When I’m not writing? Coffee over tea. Dogs over cats. Chocolate over almost anything. Climbing, mountain-biking and cross-country skiing in the great outdoors.

Case studies, elevator pitches, white papers, websites, blogs, direct mail/email, landing pages, microsites, social media and more for technology, professional services, non-profit organizations and creative agencies.

Rosanne Wild March 2014

Rosanne Wild

Writer & Researcher
I’m Rosanne

For me, it’s all about immersing myself into clients’ businesses until I feel as passionate as they do about their products, services and strategies. My “deep dive” approach helps me write readable material that really resonates. When I need inspiration and downtime, I retreat to my 100-year-old farmhouse (no indoor plumbing!) to wander through the woods with my camera and enjoy the sound of the wind in the pines.

Summary reports, white papers, proposals, blogs and web content for telecom, professional services, engineering, consumer goods and others. 



Deborah Pletsch-Smith

Writer & Graphic Designer
I’m Deborah

Every word, font, and doodle your company sends out into the world is a part of your identity — whether on a glossy poster or in a white paper — and it’s important to present a strong, cohesive identity. But it’s not always easy. It’s my job to sweat the details, and make sure every piece contributes to a meaningful whole that looks and sounds like you. When I’m not putting words in your mouth? I’m putting them in my own… essays, stories, songs. Guitar in hand, pen behind one ear. Music over silence. Night over day. Strong, black coffee over all.

Marketing communications, social media content, blog blurbs, Web words, infographics, brochures, layout & design, white papers, essays, deep research, scientific documentation, software and hardware documentation, online help systems, tutorials, training materials.

rebecca young photo

Rebecca Young

Social Media Specialist
I’m Rebecca

Social media is important to business. Yet social waters are sometimes hard to navigate. How can media designed for social spheres be applied to business? Well, consider me a social media navigator – I really know my way around. When I’m not exploring the Internet, you’ll find me behind a camera exploring the world. Dogs over cats. Any form of caffeine. Laughter above all else.

Deep knowledge of social media platforms (LinkedIn, Twitter, Facebook), social media strategy, blog content, info graphics.



Our Services

Here’s what we do for our customers. What can we do for you?

Ready to talk?

Get in Touch

Our Work

More Work Samples Coming Soon!

Website – Non-profit Agency

Case Study – Microsoft Dynamics NAV Implementation

Dimensional Direct Mail Campaign – Message in a Bottle

Product Sheet – Data Services Company

Dimensional Direct Mail Campaign – I.T. Superhero

Contact Us

 1111 Davis Drive, Unit 1, Suite 129, Newmarket, ON L3Y 9E5


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